Yes, AI chatbots can be designed to handle sensitive customer information securely by employing data encryption, access control, data minimization, and compliance with data protection regulations. Implementing best practices ensures that customer data is protected and handled with utmost security.

Yes, AI chatbots can be used for lead generation and sales assistance. They can engage with potential customers, qualify leads, provide product information, and even guide users through the sales process, enhancing customer interactions and boosting sales opportunities.

No, AI chatbots do not replace human agents entirely. While they excel at handling routine and repetitive tasks, human agents are still essential for handling complex inquiries, providing empathy and emotional understanding, and dealing with unique or sensitive situations that require human touch.